Return policy

Can I return the products?

Yes, always during the 14 calendar days from the day you receive the products, you can return the purchase under the following conditions:
• If your purchase is damaged or if you find a defect in the product, you can return the purchase:

 

-       If it is by default of the product: Complete the form with the purchase data in the RETURN SECTION and wait for our response or CONTACT US

 

-       If it is due to shipping damage: The shipping of the products is insured by the shipping company itself. The responsibility for the return falls on the client since, he, must comply with the conditions of the shipping company. The customer must notify the shipping company of any incident during the first 24 hours after receiving the product. Outside this period, the client will not have any right to return or refund.

 

• If you change your mind or do not like the order received, you can return it subject to the following conditions:

-       The products must be packed in their original packaging. If the product has a tamper-proof protective film, the film should not be damaged.

-       The products cannot be used.

-       The product packaging must not be damaged or tampered with. The packaging must be completely new and clean.

-       WARNING: Do not stick adhesive tape on the original packaging. If necessary, wrap the original packaging in another package. Otherwise, the products will not be accepted for refund.

-       After meeting the above requirements, complete the RETURN SECTION on the website or CONTACT US 

 

• If they are not in your size, you can return it subject to the following conditions:

-       Products must be packed in their original packaging and have all their labels intact.

-       The products cannot show signs of having been used.

-       After fulfilling the above requirements, fill out the RETURN form or CONTACT US  

Product return options.

When returning an item, you can choose:
• Refund of the amount paid for the product, only in some cases.
• Replacement with another product in case of damage or defect and by size change.
• In the event that the replacement was for a different product than the one purchased and it had a lower cost, GParc will refund the difference in cost. On the contrary, if it had a higher value, the buyer must pay the difference.
• A refund or a new shipment of products will be made after receiving the package with the returned products in our office.
• In case of refund, the transfer will be made within the following 14 business days after receiving the return, depending on your bank, you can receive it up to 2 days later.

Do I have to pay the return shipping costs?

• If you received an order with damaged or damaged products, you will not have to pay shipping costs under any circumstances. Also, if you request to replace a damaged product with a new one, Mia Sala will pay the costs of the new shipment.

• In case you want to return the products received in good condition, either because you have changed your mind or because you want to change your size, all management and transportation costs will be at your expense.